Thank you for supporting Chinese4Kids.net! Because all our products are digital resources — worksheets, workbooks, courses, and downloadable materials — they cannot be returned once delivered. Please take a moment to read the product title and description carefully before purchasing.

When you may be eligible for a refund

We’ll consider refund requests in the following situations:

• Duplicate purchase — If you accidentally bought the same product twice, we’ll happily refund the extra charge. Just send us a note at [email protected].
• Reproducible technical issue — If the product files have a consistent, verifiable error that we cannot resolve, please contact us with specific details about the problem. Refund requests for technical issues will only be considered when sufficient evidence of the error is provided.
• Product misrepresentation — If what you received does not match what was described on the product page — for example, a file type was listed but not included — we consider that misrepresentation. Please note: subjective opinions such as “I don’t like the style” or “it’s not what I expected” do not qualify as misrepresentation.

When refunds will not be issued

We’re unable to process refunds in the following circumstances:

• You or your child no longer need the resource.
• You found a different product you prefer, or you’ve changed your mind.
• You don’t have the software or device needed to open the files (this information is listed on each product page).
• You purchased a product by mistake, but our records show it has already been downloaded.
• You feel the product is low quality or doesn’t meet your personal expectations.
• Download issues caused by your internet connection (slow speed, instability, or data limits).
• You believe there is a technical issue but are unable or unwilling to provide details.
• Your purchase was made more than 14 days ago.

All refund decisions are made at the sole discretion of Chinese4Kids.net.

If you have any questions before purchasing, we’re always happy to help — just reach out at [email protected].